Terms of Website Use

1. Purpose

These terms govern use of the Alan James Clinics website and patient portal.

By using the website, patients and visitors agree to use it responsibly and in accordance with these terms.

2. Website Information

Website content is provided for general information only. It is not a substitute for personalised medical advice, diagnosis, treatment or urgent care.

Clinical decisions should be made in consultation with an appropriately qualified healthcare professional.

3. Emergency and Urgent Care

Do not rely on the website for urgent or emergency medical situations. If symptoms are urgent, severe or life-threatening, seek urgent or emergency assistance through appropriate NHS or emergency services.

4. Patient Accounts and Security

Where patient accounts are available, users are responsible for keeping access secure and notifying the clinic promptly if they suspect unauthorised use.

Patients must provide accurate information when creating an account, making a booking or submitting forms.

5. Acceptable Use

Users must not:

• Misuse the website;
• Attempt unauthorised access;
• Submit false, misleading or abusive information;
• Interfere with website security or functionality; or
• Use the website in a way that may cause harm to the clinic, patients or other users.

6. Intellectual Property

Website content, design, text, images, branding and materials remain the property of Alan James Clinics or its licensors unless stated otherwise.

Content may not be copied, reproduced or reused without permission, except as permitted by law.

7. Third-Party Services

Some services may rely on trusted third-party providers, including payment, booking, authentication, hosting or communication systems.

Those services may have their own terms and privacy information.

8. Links to Other Websites

The website may link to external websites for convenience. Alan James Clinics is not responsible for the content, availability or privacy practices of external websites.

9. Liability

Nothing in these terms excludes liability where exclusion is unlawful.

Otherwise, Alan James Clinics is not responsible for losses arising from misuse of the website, inaccurate information provided by users, or reliance on general website information instead of professional clinical advice.

10. Related Policies

These terms should be read alongside the Privacy Policy, Cookie Policy, Booking, Cancellation & Refund Policy and Diagnostics Disclaimer.

11. Changes

We may update these terms periodically. The latest version will be published on our website.