Duty of Candour Statement

1. Commitment to Openness

Alan James Clinics is committed to openness, honesty and transparency with patients.

2. If Something Goes Wrong

Where something goes wrong with care or treatment, we aim to explain what happened, apologise where appropriate, investigate concerns and explain any actions taken.

3. Learning and Improvement

Incidents, feedback and complaints are reviewed so that learning can be identified and improvements made.

4. Related Internal Policy

This website statement is supported by Alan James Clinics’ internal clinical governance, incident management and complaints processes. Full internal policy information may be available on request where appropriate.

# Drafting notes

• Website policies should be clear and patient-friendly.
• Internal clinic policies can remain more detailed and procedural.
• Website-facing pages should reference the clinic’s formal internal policies where relevant, rather than duplicating every internal procedure.
• Cancellation/refund wording should match what the website actually enforces technically.
• Patient portal wording should reflect current functionality: accounts, appointment viewing, detail update requests, cancellation rules, and future portal expansion.