Cookie Policy

1. Purpose

This Cookie Policy explains how Alan James Clinics uses cookies and similar technologies on our website and patient portal.

Cookies help the website function properly, improve security, remember preferences and support booking or account features.

2. What Are Cookies?

Cookies are small text files placed on your device when you visit a website. Some cookies are deleted when you close your browser, while others remain for a defined period.

Similar technologies may include local storage, pixels or security tokens.

3. Types of Cookies We May Use

3.1 Strictly Necessary Cookies

These cookies are essential for core website functionality such as:

• Secure sign-in and session management
• Booking and basket functions
• Security and fraud prevention
• Load balancing and site performance
• Saving privacy or cookie preferences

These cookies do not usually require consent where they are strictly necessary.

3.2 Functional Cookies

These may remember preferences such as:

• Previously entered details
• Interface preferences
• Device recognition for convenience

3.3 Analytics Cookies

Where enabled, analytics cookies help us understand website usage and improve content, navigation and performance.

Analytics cookies should only be used in line with applicable consent requirements.

3.4 Payment and Security Technologies

When using booking or payment services, trusted providers may use cookies or similar technologies for fraud prevention, transaction integrity and service delivery.

4. Third-Party Services

We may use trusted third-party providers to support services such as:

• Website hosting
• Patient authentication
• Payments
• Security monitoring
• Analytics
• Communications

Those providers may set cookies or similar technologies in accordance with their own privacy information.

5. How to Control Cookies

Most web browsers allow you to:

• View stored cookies
• Delete cookies
• Block some or all cookies
• Set preferences for certain websites

Please note that disabling some cookies may affect booking, account access or website functionality.

6. Local Storage and Similar Technologies

Some website features may use browser local storage or session storage to support functions such as baskets, account state or preferences.

These technologies may be necessary for expected functionality.

7. Related Internal Policies

This Cookie Policy should be read alongside the Privacy Policy and is supported by internal data protection and information governance arrangements.

8. Updates to This Policy

We may update this Cookie Policy from time to time to reflect technology, legal requirements or service changes.

The latest version will be published on our website.

9. Contact Details

If you have questions about our use of cookies or similar technologies, please use the contact details published on the Alan James Clinics website.